Reference

What You Agree to When You Use 7i77

These terms set out your rights and obligations when you open an account, deposit through bKash, Nagad or Rocket, and access any part of the 7i77 lobby.

Account holder responsibilitiesbKash, Nagad, Rocket deposit rulesWithdrawal conditionsEligibility by regionHow disputes are handled
7i77 What You Agree to When You Use 7i77
CONTACT FOR TERMS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe an account action has been applied incorrectly to your account, our support team is available to review the matter. Provide your registered wallet number and transaction reference when you write in — it speeds up the review.

Live Chat Raise a terms or account query directly from your browser or mobile. Start from the chat icon while logged in and our team will pick it up.
Email Support Send a detailed account query, including your bKash, Nagad or Rocket transaction reference, and we will respond with a written explanation of how the term applies.
Account Help Centre Log in and navigate to the Help section for self-service answers on deposit matching, withdrawal holds and account-verification requirements under these terms.
HOW WE APPLY THESE RULES

Fairness, Security and Account Integrity

We enforce these terms consistently so that every account is treated the same way. Wallet matching, session security and review processes follow a documented internal procedure — not a case-by-case judgment call.

Wallet Name Matching When you withdraw, we check that your bKash, Nagad or Rocket registered name matches your 7i77 account name. Mismatches are flagged before funds move, not after.
Session and Account Security Your account is protected by OTP verification at login. If we detect an unusual session — a new device or location — we may ask you to re-verify before granting access.
Terms Update Notification When these terms change materially, we publish the updated version before it takes effect. Continuing to use your account after the update date means you accept the revised terms.
Dispute Review Process Submit a written dispute via email or live chat. We acknowledge within a reasonable period, review your transaction records and account history, then issue a decision in writing.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet conditions and eligibility. If yours is not listed, reach out through live chat or email.

Anyone who creates an account on 7i77 is bound by these terms. Access depends on your local law and the eligible regions we support — check before you open an account.

No. One account per person is the rule. If we detect duplicate accounts linked to the same individual, all accounts may be suspended pending a review of activity and balances.

Contact support with your bKash or Nagad transaction reference number. We check the payment network record against your account and credit any confirmed deposit that was missed.

Withdrawals are held when the registered Rocket name does not match your 7i77 account name. Submit a verification request through the Help section and we will resolve the mismatch.

Send a written dispute by email or live chat, including your account ID and the specific term you believe was applied incorrectly. We review account records and respond in writing.

We publish the updated terms before they take effect. The version shown when you log in is the current one. Continued account use after the update date constitutes acceptance of the new terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.